Order refund only applicable for the below circumstances:
- Goods Discontinued
- Decario Trading Sdn. Bhd. has failed to deliver the Goods compliant with the Contract or within a reasonable time
- Goods malfunction or wrong Goods delivered
Refund will be offered to the Buyer as below:
For Buyer that choosing the online banking method (through our payment gateway iPay88 or Paypal), we will notify our payment gateway service provider to cancel the relevant transaction. For other payment methods, Buyer will need to provide the bank details to Decario Trading Sdn. Bhd.
There is estimated of 7 to 14 working days for the refund process, a copy of bank slip will be forwarded to the Buyer.
For Return Policy, under normal circumstance, there will be NO EXCHANGE, RETURN OR REFUND of any Goods that are purchased, regardless if the products have been picked-up, opened or unopened in part or wholly. For Goods purchased that is verified and agreed by the Website where the defective or faulty Goods is a result caused by external factors (for example during delivery process), Buyer will be entitled to exchange for the same Goods. The defective Goods must be hand delivered to the Website’s pick up and payment center.
All refund or exchange for any Goods purchased must be returned to us within 7 working days upon receiving the Goods ordered. Decario Trading Sdn. Bhd. shall not entertain any further dispute after 7 working days from the received date.