DE CARIO® > FAQ

FAQ

How Can We help You?

Help! I don't know how to buy things online

Don’t worry we will show you quick steps on how to buy things online.

  1. Register an account with us.
  2. Go to your account Addresses to update Billing Address and Shipping Address.
  3. Shopping on the website.
  4. Add to cart the desired product.
  5. Check your Cart.
  6. Proceed To Checkout
  7. Check your Billing Details and Your Order.
  8. Choose Payment Method. (Direct Bank Transfer, PayPal, Online banking/Debit Card/Credit Card)
  9. Place Order
  10. Make payment.
  11. Completed.

Is there a minimum order?

There is no minimum order. The minimum order therefore is one (1) of any unit.

Payment options

We take payment using the following options:

  • Direct Bank Transfer
  • Online banking/Debit card/Credit card (Coming soon)
  • PayPal (Coming soon)

For Direct Bank Transfer please upload proof of payment at account Orders page for the particular items.

How do I know if my order has been received?

You should receive an automatic email confirmation from us once your payment has been processed. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +607 – 358 7736 or email us at decariotrading@gmail.com

How do I return and refund

We want you to absolutely love your De Cario purchase. If you’d like to return, exchange an item or refund, we will do everything we can (within reason) on this journey to gorgeousness together! Please read carefully our terms and conditions and Refund & Return Policy.

How to become our dealer?

You can refer our dealer page.

What If I can't make payment online?

You can choose Direct Bank Transfer method when you check out. Please make sure use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Bank Name: Public Bank
Account Name: DE CARIO TRADING SDN BHD
Account Number: 3201414613

How to track your order

Go to “Track Your Order” page, enter your Order ID and Email Address.
After that, our system will show you the tracking code with the courier service.